Welcome to Duratrax, where we power your RC adventures with top-quality parts and accessories! Below you’ll find answers to our most frequently asked questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our RC-savvy support team is always ready to help at [email protected].
Product Questions
What types of RC vehicles do your parts fit?
We carry a wide range of parts and accessories for various RC vehicles including cars, trucks, and more. Many of our parts are compatible with popular brands like Traxxas. Be sure to check product descriptions for specific compatibility information.
Do you sell complete RC vehicles or just parts?
Currently, we specialize in high-performance parts, accessories, and upgrades to enhance your RC experience. Our catalog includes everything from batteries and tires to pit equipment and replacement parts.
Are your batteries and electronics safe for international shipping?
Due to international shipping regulations, some lithium batteries may have restrictions. Each product page clearly indicates any shipping limitations. When in doubt, contact our team for specific battery shipping inquiries.
Pro Tip: Looking for competition-grade parts? Our Standard Shipping via DHL/FedEx is recommended for time-sensitive orders to ensure you get your parts before race day!
Ordering & Account Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Can I change my order after it’s been placed?
If your order hasn’t entered processing (within 1-2 days), contact us immediately at [email protected] and we’ll do our best to accommodate your changes.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and speeds up future purchases.
Shipping & Delivery
Where do you ship from and how long does delivery take?
All orders ship from our headquarters in Colchester, Vermont. Processing takes 1-2 days, then:
- Standard Shipping: 10-15 days via DHL/FedEx ($12.95 flat rate)
- Free Shipping: 15-25 days via EMS (for orders over $50)
Do you ship worldwide?
We proudly serve most countries, but currently cannot ship to select regions in Asia and certain remote locations. We’re working to expand our shipping network to serve more of our global RC family!
Can I upgrade my shipping method after ordering?
Absolutely! If your order hasn’t entered processing, contact our support team and we’ll happily adjust your shipping method.
Did You Know? Our team includes former racers who personally verify each order to ensure you get exactly what you need for your RC vehicle.
Returns & Warranty
What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in original packaging. Contact us immediately if you receive damaged items – we’ll need photos of both the product and packaging to process your claim.
What if my parts arrive damaged?
While rare due to our secure packaging, we’ll make it right! Contact us immediately at [email protected] with photos of the damaged items and packaging, and we’ll process a replacement or refund.
Do you offer product warranties?
Many of our products come with manufacturer warranties. Check individual product pages for specific warranty information, or contact our team for details.
Technical Support
Can you help me choose the right parts for my RC vehicle?
Our team of RC enthusiasts is happy to offer advice! Email us at [email protected] with your vehicle model and what you’re trying to accomplish (racing, off-road, etc.), and we’ll recommend suitable parts.
Do you provide installation guides for your parts?
Many products include installation instructions, and we’re constantly adding how-to guides to our website. If you need specific guidance, don’t hesitate to ask our support team.
RC Community Note: We understand the urgency when you need parts for an upcoming race or event. That’s why we’ve optimized our entire process – from order verification to shipping – to get you back on track as quickly as possible.
Still have questions? Our team of fellow RC enthusiasts is ready to help at [email protected]. At Duratrax, we don’t just ship parts – we deliver the components that power your RC adventures!