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At Duratrax, we power your RC adventures with not just high-performance parts but also with unwavering commitment to your privacy. As fellow RC enthusiasts, we understand the importance of trust when you’re stocking up for race day.

1. Information We Collect

To fuel your RC passion and provide seamless service, we collect:

  • Order Information: Name, shipping address, payment details (processed securely), and product preferences (like batteries, tires, or pit equipment)
  • Account Data: If you create an account, we store your email, password (encrypted), and saved payment preferences
  • Technical Information: IP address, browser type, and device information to optimize your shopping experience
  • Communication Records: Emails sent to [email protected] and chat histories with our RC-savvy support team

2. How We Use Your Information

Like fine-tuning an RC engine, we use data precisely to:

  • Process orders for car & truck accessories, replacement parts, and electronics
  • Verify transactions with additional security steps (because we know RC purchases sometimes trigger bank alerts)
  • Provide global currency conversion for our international customers
  • Improve our product range of Traxxas-compatible parts and charging accessories
  • Send order confirmations and shipping updates (no promotional spam – we respect your pit time)

3. Data Sharing & Disclosure

We treat your data like rare RC parts – with care and limited access:

  • Payment Processors: Shared only with PCI-compliant providers to complete transactions
  • Shipping Partners: Necessary delivery information to get your wheels & tires to you fast
  • Legal Requirements: Only when required by law, with proper verification from our Colchester team

We never sell your data to third-party marketers.

4. Data Storage & Security

Your information is protected like championship-winning RC equipment:

  • SSL encryption for all data transmissions
  • Secure servers with regular security audits
  • Credit card details are never stored – only payment tokens through compliant processors
  • 15-day retention window for order changes (about the time it takes to test new parts)

5. Your Rights

You’re in control of your RC experience and your data:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information (keep your shipping address race-ready)
  • Deletion: Request removal of personal data, subject to legal requirements
  • Opt-Out: Unsubscribe from marketing communications anytime

Contact our support team at [email protected] to exercise these rights.

6. Cookies & Tracking

We use cookies like pit crew uses telemetry – to optimize performance:

  • Essential Cookies: Keep your shopping cart intact while browsing batteries and tools
  • Performance Cookies: Help us improve our site layout for easier parts finding
  • Marketing Cookies: Show relevant offers on replacement parts and discount items (manage in settings)

Adjust cookie preferences through your browser settings.

7. International Data Transfers

Since we serve RC enthusiasts globally (excluding some Asian and remote regions), data may be transferred internationally with appropriate safeguards.

8. Policy Updates

We’ll notify you of significant changes – because trust is as important as torque in RC racing.

Contact Us

For privacy concerns or to report security issues:

Email: [email protected]
Mail: Duratrax, 141 Lavigne Road, Colchester, US 05446

At Duratrax, we don’t just protect your payments – we safeguard your entire RC experience. Now get back to the track!