Last Updated: [Insert Date]

At Duratrax, we understand that even the most carefully selected RC car parts and pit equipment might need adjustment after purchase. That’s why we’ve created this straightforward returns policy to keep you racing with confidence.

Our Return Promise

We stand behind our Traxxas-compatible parts, high-performance batteries, and racing accessories with a 15-day return window from delivery date. Items must be unused, in original packaging with all tags attached.

Non-Returnable Items

To protect all RC enthusiasts, we cannot accept returns on:

  • Paints (due to chemical handling regulations)
  • Opened or used electronics & accessories (batteries, control line components)
  • Discount items marked as final sale

Simple 3-Step Return Process

  1. Request Authorization
    Email [email protected] with your order number and reason for return within 15 days of delivery. Use our template below for fastest processing.
  2. Package Securely
    Once approved, repack items in original packaging with all included parts (wheels, tires, hardware). Include the original packing slip.
  3. Ship Back
    Send to: Duratrax Returns, 141 Lavigne Road, Colchester, US 05446. We recommend insured shipping – you’re responsible until we receive the package.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Duratrax Team,

I would like to request a return for the following item(s) from order #[Your Order Number]:
– [Product Name] (Quantity: X)
– [Product Name] (Quantity: X)

Reason for return: [Defective/Incorrect Item/Change of Mind]
Preferred resolution: [Refund/Exchange for (specify product)]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Non-refundable unless due to our error

International customers: Refunds will be issued in your original payment currency. Bank processing times may vary.

Exchange Policy

Need different car & truck replacement parts or charging accessories? Follow the return process and:

  1. Clearly state your desired exchange item(s)
  2. We’ll email a price difference invoice if applicable
  3. Your new items ship once payment clears (expedited processing for racers in a bind)

Pro Tip for Racers

Before returning wheels & tires or replacement parts, email photos of any defects to [email protected]. Our RC-savvy team might solve the issue without a return!

Damaged or Incorrect Items?

If your pit equipment or tools arrive damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include photos of the issue and packaging
  • We’ll cover return shipping and expedite replacements

Questions? Our gearheads are standing by at [email protected] – we respond faster than a nitro engine on race day!

Now get back to tuning your ride – we’ll handle the paperwork.

– The Duratrax Team