Term and Conditions

Last Updated: [Insert Date]

Welcome to Duratrax, where we fuel your RC racing passion! These Terms and Conditions (“Terms”) govern your use of our website toycarkids.com and all purchases made through it. By accessing our site or making a purchase, you agree to these Terms. Please read them carefully before placing your order.

1. Our RC Community

1.1 Who We Serve

Duratrax caters to RC racing enthusiasts who demand:

• High-performance Traxxas-compatible parts and accessories
• Premium batteries and charging solutions
• Durable car & truck replacement components
• Professional pit equipment and tools

1.2 Website Experience

Our digital storefront is designed for racers who want:

• Straightforward navigation to find parts quickly
• Clear product information to make informed decisions
• Fast checkout to get you back to tuning your ride

2. Product Information

2.1 What We Offer

Duratrax specializes in:

• Performance Parts: Replacement parts for cars & trucks, wheels & tires, electronics
• Racing Essentials: Batteries, control line components, pit equipment
• Build Supplies: Hardware, paints (with special handling requirements)
• Tools & Accessories: Everything to maintain and upgrade your RC vehicles

2.2 Product Limitations

• Some items may have age restrictions (e.g., tools, chemicals)
• Compatibility information is provided – racers should verify fit for their specific models
• Product colors may vary slightly from website images due to monitor settings

3. Ordering Process

3.1 How to Order

Getting your RC parts is as easy as:

1. Select your performance upgrades from our categories
2. Add items to your cart
3. Proceed to checkout with your preferred payment method
4. Review your order details (this is your pit stop checklist!)
5. Submit your order

3.2 Order Confirmation

• You’ll receive an email confirmation with your order details
• This confirmation represents our acceptance of your order
• If we can’t fulfill an item, we’ll notify you immediately

4. Payment Terms

4.1 Accepted Payment Methods

We accept these payment options to keep your checkout lap quick:

• Visa
• MasterCard
• JCB
• PayPal

4.2 Payment Security

• All transactions are processed through secure payment gateways
• We don’t store your full payment details on our servers
• Your payment will be processed when your order ships

4.3 Pricing

• All prices are in USD unless otherwise stated
• We reserve the right to adjust prices due to market conditions
• If an incorrect price is shown, we’ll contact you before processing

5. Shipping Policy

5.1 Processing Time

• Orders are processed in 1-2 business days (excluding weekends/holidays)
• During peak racing seasons, processing may take slightly longer

5.2 Shipping Options

Choose the shipping lane that matches your race schedule:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Orders over $50 via EMS (15-25 business days after dispatch)

5.3 Delivery Areas

• We ship to most regions except certain Asian countries and remote areas
• International customers: Customs processing may add to delivery times
• Some paint products may have shipping restrictions

5.4 Delivery Issues

• You’re responsible for providing accurate shipping information
• Track your package using the provided tracking number
• Report any delivery problems within 48 hours of receipt

6. Returns & Refunds

6.1 Our Return Promise

We stand behind our products with a 15-day return window from delivery date.

6.2 Return Conditions

• Items must be unused and in original packaging with all tags
• Original packing slip must be included
• Certain items cannot be returned (see below)

6.3 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Paints and chemical products
• Opened or used electronics and accessories
• Discount items marked as final sale

6.4 Return Process

Follow these steps for a smooth pit stop return:

1. Request Authorization: Email [email protected] within 15 days
2. Package Securely: Use original packaging with all included parts
3. Ship Back: Send to Duratrax Returns, 141 Lavigne Road, Colchester, US 05446

6.5 Refund Information

• Processing time: 3-5 business days after we receive your return
• Refund will be issued to your original payment method
• Shipping costs are non-refundable unless the return is due to our error

7. User Responsibilities

7.1 Account Security

• Keep your login credentials confidential
• Notify us immediately of any unauthorized account activity

7.2 Accurate Information

• Provide current, complete, and accurate information
• Update your details if they change

7.3 Proper Use

• Use our products as intended for RC vehicles
• Follow all safety guidelines for electronic components and chemicals

8. Intellectual Property

8.1 Our Content

• All website content is owned by Duratrax or its licensors
• You may not reproduce, modify, or distribute our content without permission

8.2 Your Content

• By submitting content (reviews, photos), you grant us rights to use it
• You’re responsible for ensuring you have rights to any content you share

9. Liability Limitations

9.1 Product Use

• We’re not liable for improper installation or use of our products
• RC components should be installed by knowledgeable users

9.2 Website Availability

• We strive for 24/7 access but can’t guarantee uninterrupted service
• We’re not liable for temporary site outages

9.3 General Limitation

To the extent permitted by law, Duratrax’s liability is limited to the purchase price of the product in question.

10. General Provisions

10.1 Changes to Terms

• We may update these Terms periodically
• Continued use after changes constitutes acceptance

10.2 Governing Law

These Terms are governed by the laws of the state of Vermont, USA.

10.3 Contact Us

For any questions about these Terms:

Duratrax Customer Service
Email: [email protected]
Address: 141 Lavigne Road, Colchester, US 05446